Shipping
Richmond Surf & Skate offers free standard delivery for Australian orders over $99 using Australia post.
Orders under $99 will have a charge of $9.99.
Can I track my order?
Yes, we will send you a text with your tracking number
Where can you deliver?
We can ship to any address in Australia or a PO Box. We do not ship overseas.
Can I pick up my order from the store?
Yes. In checkout, select (In Store) option.
For any questions Call us at (02) 4588 5834, email us at info@richmondsurf.com.au or come in store Shop 1, 9 West Market Street, Richmond NSW 2753.
Returns
What is our returns policy?
We will gladly offer a refund for your products. Returns must meet the following conditions:
- Returned within 7 days of purchase
- Unworn and unused with the original tags still intact. (Items sealed with hygiene reasons must be intact and sealed
- In original condition. With the original packaging
- Proof of purchase or receipt for in store purchases
Our team will review returns, if everything is in order you will receive a full refund for those items.
How do I return items?
In store
- Bring Items to our store, with proof of purchase. Address Shop 1, 5-9 West Market Street Richmond, NSW 2753 Australia.
Online (Post Office)
- Send us an email or call us on 02 4588 5834 then Ship to Shop 1, 9 West Market Street Richmond NSW
Exchanges
We will gladly offer an exchange for you products. Exchanges must meet the following conditions:
- Returned within 14 days of purchase
- Unworn and unused with the original tags still intact. ( Items sealed with hygiene reasons must be intact and sealed
- In original condition. With the original packaging
- Proof of purchase
How do I exchange items?
In store
- Bring Items to our store, with proof of purchase. Address Shop 1, 5-9 West Market Street Richmond, NSW 2753 Australia.
Online (Post Office)
- Send us an email or call us on 02 4588 5834 then Ship to Shop 1, 9 West Market Street Richmond NSW
Our team will exchange, if everything is in order and you will receive an exchange or store credit for those items.
Faulty, Damaged or Incorrect products
We will give you a full refund. You can return it in store or a nearest post office details below.
In store
- Bring Items to our store, with proof of purchase. Address Shop 1, 5-9 West Market Street Richmond, NSW 2753 Australia.
Online (Post Office)
- Send us an email or call us on 02 4588 5834 then Ship to Shop 1, 9 West Market Street Richmond NSW